If you still have unanswered questions please contact us for support.
GENERAL QUESTIONS
Unfortunately once an order has been placed you will be unable to change your address. If you wish to do so then please cancel your order and purchase again.
Upon purchasing your items you will be given a guide of when your item is expected to be delivered. Throughout the order fulfilment process you will receive relevant updates. If you have any questions regarding your order please contact support@jscapeshomeandgarden.co.uk.
If your item has arrived damaged then please contact the customer service team on customerservices@jscapeshomeandgarden.co.uk. Please ensure when contacting our teams that any relevant images and documents are included as this can help us solve your query quicker.
We want all customers to be satisfied with the products purchased. Therefore if your order has been damaged in transit, items or parts are missing then please contact our customer service team on customerservices@jscapeshomeandgarden.co.uk. Refunds cannot be obtained for items which have been damaged through misuse, wear and tear or accidents.
ACCOUNT QUESTIONS
If you wish to update your personal details, to include your shipping address or contact details then please log in to your customer account to make the necessary changes. will assist further.
If you have forgotten your password please use the prompts on the log-in page to reset these using the 'forgot password' button. You will then be able to reset these details.
If you have forgotten your email address please contact: customerservices@jscapeshomeandgarden.co.uk.
If you would like to update your marketing preferences or pause communications from us please adjust your settings in your customer account.
*Please note: When opting out of marketing communications you may still receive emails regarding updates and changes with our policies. View our privacy policy and Terms of use.
If you wish to permanently close your account please contact support@jscapeshomeandgarden.co.uk and a member of the team will assist further.
RETURNS QUESTIONS
We are happy to refund your items if they are in an unused condition 14 days after purchase. Please login to your account and follow the returns guidance. If your item is faulty or damaged in transit then please contact: customerservices@jscapeshomeandgarden.co.uk
in which a member of the team can support further.
*Please note– Some products brought from our Garden centre are non-refundable this includes all indoor and outdoor plants. Some items from select partners may have different return options. If you have any queries regarding this please contact info@jscapeshomeandgarden.co.uk in which a member of the team can support further.
All returns will be handled via post and refunds are typically processed within 10 business days after your returned items have been received to the original method of payment used.
*Please note - It is your responsibility to retain proof of delivery back to us as we will not be liable for items lost in transit if no proof of delivery is available.*
Please view our full returns and refunds policy here.
Product orders can be cancelled up until the time your order is dispatched. If your order has already been dispatched then items can be returned once they reach you.
Please contact: support@jscapeshomeandgarden.co.uk and a member of our team will be more than happy to support.
Your order will be processed as soon as the product comes back into stock. However, if you do not wish to wait for this then please contact: customerservices@jscapeshomeandgarden.co.uk. in which we will be happy to offer a full refund.
All products can be returned except for the following exceptions:
Customised/installed items - Unfortunately refunds cannot be given for made to measure/bespoke products or ones customised for your individual requirements.
Items that contain flammable liquids/combustion materials such as petrol lawn mowers. Please note - All products must be empty of any such material before being returned to us or any of our third party suppliers.
Perishable products - Products which may deteroirate such as plants and turf. These items will not be refunded or exhcanged unless faulty or incorrectly delivered.
PAYMENT QUESTIONS
We accept the following payment types:
We also accept payments via Klarna and Apple Pay.
Unfortunatley you're not able to save your payment details. This allows maximum security within your account.
Carbon-neutral shipping on all orders
We fund innovations in...
Soil
Forest
Выбор выделенного элемента приводит к полному обновлению страницы.
Открывается в новом окне.
We clean up after ourselves.
Ecommerce deliveries have a carbon footprint. That's why we support verified projects that remove carbon from the air.
PARTICIPATING BRANDS AND CUSTOMERS HAVE HELPED FUND
51+million
Carbon-neutral orders
37+thousand
Tonnes of carbon removed
THAT'S LIKE...
4billion
Smartphones charged
154million
Kilometers driven by a gasoline-powered car
HOW IT WORKS
Every delivery’s carbon footprint is calculated based on weight, shipping method, and distance traveled. We neutralize these emissions by purchasing verified carbon removal credits from groundbreaking projects.
When you add a contribution to your order, 100% of that money is used to pay for additional carbon removal.
MAKING A DIFFERENCE
With your purchase, you’ll join a community of proactive merchants and customers dedicated to a sustainable future. Together, we've removed emissions for over 51 million deliveries and removed over 37 thousand tonnes of carbon.
FUTURE-PROOFING OUR PLANET
We work with a network of pioneering carbon removal companies that have been vetted by the commerce platform Shopify.
